AU Only: https://myaccount.rugbyxplorer.com.au provider outage

Incident Report for Rugby Xplorer

Resolved

The issue is now resolved

Posted Sep 24, 2026 - 06:14 AEST

Identified

A network-level outage at one of our suppliers (section.io/lumen) is affecting access to My Account (https://myaccount.rugbyxplorer.com.au) from the Australian region.

Direct access to Admin (https://admin.rugbyxplorer.com.au) is unaffected, as is the Rugby Xplorer mobile app's.

We raised this with the vendor as an urgent issue, and they are actively working to resolve it.

Posted Sep 24, 2026 - 06:11 AEST

This incident affected: Admin Portal, Rugby Xplorer App, Rugby Match Day App, My Account Portal, API, Reports, Websites, Cron Server, and Apple TV App.